Refund policy

THE 30-DAY PERFORMANCE-TEST GUARANTEE

Train with it. If Kellemen isn't the hardest-working natural bodycare you've ever used, tell us within 30 days of receiving your order and we'll refund it in full.

How it works

- The guarantee covers everything in your first order with Kellemen — one-time or Performance Club.
- Email welcome@kellemen.com with your order number within 30 days of the delivery date. A sentence on what didn't work helps us make the product better, but it isn't required.
- You don't need to send anything back. Keep it, hand it to a training partner, or toss it.
- Refunds go back to your original payment method within 5–10 business days of approval. We'll email you when it's issued.

What's not covered

- Repeat or renewal orders — the guarantee is a first-order promise, not a rolling one.
- Orders placed under a different name, email, or address to claim a second guarantee.
- Products purchased from a third-party retailer or marketplace.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If any order arrives damaged, leaks, or isn't what you ordered, email welcome@kellemen.com within 14 days of delivery with a photo and your order number. We'll replace it or refund it — your choice — at no cost to you.

RETURNS OUTSIDE THE GUARANTEE

Because our products are applied to skin, we can't accept returns of opened product outside the Performance-Test Guarantee. Unopened, unused product in original packaging can be returned within 30 days of delivery for a refund minus original shipping; you cover return postage. Email us first so we can send return instructions.

CANCELLING AN ORDER

Orders ship fast. If you need to cancel, email welcome@kellemen.com as soon as possible with your order number. If the order hasn't shipped, we'll cancel and refund it. If it has, use the guarantee above.

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